Our biggest challenges, to my mind, were in structure and follow-through. Small businesses are rife with driven leaders overwhelmed by task volume. That means our "tickets" stayed open because we were constantly running from fire to fire, trying to keep the flames manageable, but never really addressing the source of the blaze.

Dwight and EOS empowered us to break down our complex tasks and growth vectors into simple, repeatable processes that our employees can handle. This allowed us to focus on who we are and where we wanted to go with the business, then dive deep into how we should structure ourselves and execute to accomplish those goals. We have been able to focus intensely on the things that truly require (and deserve) our attention while ensuring other issues are still being addressed by the right people in the right ways. We just used the tools: Meeting Pulse, IDS, Accountability Charts, Scorecards, and Rocks. Adding them all together has driven character growth in our teams and enabled us to capture revenue and profit growth as a result.

Our first year in EOS was a down market, but we grew by about 25%. Our second year was a better market, and we grew another 68%. Even if we hadn't grown by such crazy amounts, the return on our time has been extremely valuable. We are better able to forecast headwinds, proactively respond to challenges we know we're going to face, and overall just operate better and more deliberately as an enterprise. Instead of putting out a constant stream of fires, we have a much more manageable organization today than we did two years ago.

-Nate B